Frequently Asked Questions

• How Do I Sign Up With Euro Latex?

You Can Sign Up With Euro Latex Through Your Mobile Number, Google Account, Or Even With Your Email Address. Once The OTP Is Verified, You Will Be Required To Enter Your Basic Details Like Name And Email And That’s It. Done!

• Am Unable To Login To My Account?

If You Are Not Getting OTP Then Use Resend Button To Retrigger OTP After 60 Seconds. If You Are Still Unable To Login, Try Alternate Number.

• How Can I Update My Profile Details?

Currently, We Allow You To Change/Manage The Address. 

You Can Do This By Visiting Your Profile Section.

If You Wish To Change Your Mobile Number Or Unlink Your Email, Please Reach Out To Our Customer Care.

• How Do I Know If My Location Is Serviceable?

You Can Check The Serviceability Of Your Location By Entering Your Pin Code Either On The Homepage Of The Website Or On The Description Page Of The Particular Product. Please Note, Not All Products Are Serviceable To All Locations.

• My Location Is Unserviceable, What Can I Do?

Apologies For The Inconvenience. If Your Pincode Is Not Serviceable For A Particular Product, There Is Nothing That Can Be Done At The Moment. However, We Are Working Towards Expanding Our Services Pan India.

• Location Is Unserviceable After Order Placement, What Can I Do?

The Chances Of This Happening Is Extremely Rare. We Express Our Sincere Apologies. Please Contact Our Customer Care Team For The Next Steps.

• How Can I Get The Invoice For My Order?

You Will Get The Invoice To Your Registered Mobile Number Once Your Order Is Delivered.
You Can Also Download The Invoice By Visiting The Order Details Page.

In Order To Reach The Order Details Page, Please Follow The Steps Below:
1. Go To Our Website
2. Click On The Order For Which You Want The Invoice. (On Clicking, You Will Be Redirected To The Order Details Page)
3. Click On The “Invoice” Button In The Top Right Corner Of The Item For Which You Need The Invoice.

• Is There Any Additional Charge To Place Cash On Delivery (COD) Orders?

No, There Are No Additional Charges For Placing A Cash On Delivery (COD) Order.

• How Do I Cancel My Order?

You Can Cancel Your Order By Visiting Your Order Section Page Your Recent Items Will Be Shown At The Top. If You Can’t Find The Order That You Are Looking For, Please Click On The “See All” Button.
Please Note: You Can Only Cancel The Order Before It Is Shipped.

• When Will I Get The Refund After Cancellation?

You Can Expect The Refund To Be Credited To Your Account In 5-7 Business Days.

• How Can I Modify My Order?

You Can Modify The Order By Visiting The Order Details Page Of The Particular Order.
Please Note,
1)You Can Only Modify The Order Before It Gets Shipped.
2) In Case You Have Already Received The Order, You Can Get A Replacement Of A Different Size.
3) Modification Is Only Allowed For Mattress Category.

• How Can I Track My Order?

You Can Track Your Order By Clicking On The “Track Order” Button Of A Particular Order On This Page.

• How Can I Contact My Delivery Agent?

If Your Item Is Shipped Either Via Bluedart, Delhivery, Or Xpressbee, You Can Contact The Delivery Agent By Dialing The Contact Number Sent To Your SMS By The Logistical Partners.

• Does Euro Latex Deliver Anywhere In India?

Our Mattress And Accessories Are Shipped Pan India, But The Same Service Has Not Been Expanded To Other Categories As Of Now.

• The Delivery Agent Asked Me Money For Installation, What Do I Do?

This Is Not The Expected Behaviour And We Apologise For The Inconvenience Caused. Please Contact Our Customer Care Team So That They Can Assist You.

• Can I Schedule The Delivery At Specified Time?

This Feature Is Not Possible For The Mattress And Accessory Categories. However, For The Furniture Category Like Sofa, Bed And Wardrobe, We Shall Call To You Check Your Availability Before Delivering The Items.

• I Received A Damaged Product, What Do I Do?

Our Sincere Apologies If You Received A Damaged Product. You Can Raise A Request For Replacement By Clicking On “The “Return/Replace”” Button On The Order By Visiting Order Section. In Case You Are Unable To View This Option, We Request You To Reach Out To Our Customer Care Team.

• How Can I Return/Replace An Order?

You Can Return Or Replace The Items During The Eligible Window By Clicking On The Return Or Replacement CTA Option On The Order By Visiting Order Section.

• I Mistakenly Ordered A Wrong Size, Can I Replace With A Different Size?

Yes, For Mattress Category You Can Get The Items Modified In Accordance With Policy Timeline.
Please Note, You May Need To Pay Additional Charges If The Modified Item Is More Than The Original Price. In Case It Is Less, You Will Be Getting The Refund.

• What Is The Mode Of Payment For Refunds?

Refund Value Is Credited To The Source Account In Case Of Online Payment. In Case Of Cash On Delivery, A Link Is Sent To Users Registered Mobile Number To Collect Bank Account Details Or UPI Id In Which The Refunds Are Processed. The Same Functionality For Cash On Delivery Can Also Be Availed By The Customer In My Accounts On SSP Dashboard (Self Service Portal).

• Can I Get Refund In Cash For COD Orders In Case Of Return?

No, This Is Not Possible.

• I Still Haven’t Gotten The Refund, What Do I Do?

Usually, The Refund Is Initiated Once The Pick Up Is Done And Usually Processed In 5 To 7 Business Days.
If You Still Haven’t Gotten The Refund After 5 To 7 Days, Requesting You To Reach Out To Our Customer Care.