1. Returns and Exchanges

We want you to be completely satisfied with your purchase from Euro Latex. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy, subject to the terms outlined below.

2. Eligibility for Returns and Exchanges

– To be eligible for a return or exchange, the mattress must be in new and unused condition and must be returned within 30 days from the date of delivery.
– The original proof of purchase or receipt is required for all returns and exchanges.

3. Return Process

– Contact our customer service team to initiate the return process. Please provide your order number and a brief description of the reason for the return.
– Our customer service team will provide you with instructions for returning the mattress.

4. Return Shipping

– The customer is responsible for covering the return shipping costs.
– We recommend using a trackable shipping service to ensure that the mattress is returned to us safely. We are not responsible for items lost or damaged during return shipping.

5. Inspection and Refund

– Once the returned mattress is received and inspected, we will notify you of the approval or rejection of your return.
– If the return is approved, a refund will be processed to the original payment method in business days.

6. Exchange Process

– If you wish to exchange your mattress for a different model or size, please contact our customer service team to arrange the exchange.
– Exchange requests are subject to availability. If the desired mattress is unavailable, you may choose an alternative or receive a refund.

7. Non-Returnable Items

– For hygiene and safety reasons, mattress accessories such as pillows, mattress protectors, and sheets are non-returnable.

8. Warranty

– Our mattresses are backed by a 5 year limited warranty. Please refer to our Warranty Policy for details on warranty claims and coverage.

9. Damaged or Defective Items

– If you receive a damaged or defective mattress, please contact our customer service team within [number] days of delivery. We will arrange for a replacement or refund, as applicable.

10. Exceptions

– Custom-made or personalized mattresses may not be eligible for return or exchange unless they are damaged or defective.
– Clearance or sale items are generally final sale and may not be eligible for return or exchange.